Terms of Service

Last updated: September 2, 2025

1. Introduction

Welcome to ChatlyBot ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, and AI-powered chat services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Description of Services

ChatlyBot provides AI-powered chat services that enable website owners to integrate intelligent conversational interfaces. Our Services include:

  • AI chat widgets for websites
  • Document processing and knowledge base creation
  • Real-time chat functionality
  • Analytics and usage reporting
  • API access for integration

3. Eligibility and Account Registration

To use our Services, you must:

  • Be at least 18 years old or have parental consent
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account

You agree to notify us immediately of any unauthorized use of your account.

4. Subscription Plans and Billing

We offer various subscription plans with different features and usage limits. By subscribing:

  • You agree to pay all applicable fees
  • You authorize us to charge your payment method automatically
  • You understand that fees are non-refundable except as required by law
  • You agree to provide current, complete billing information

Subscription fees are billed in advance and are non-refundable. We may change pricing with 30 days' notice.

5. User Content and Data Rights

5.1 Your Content Rights

You retain all rights, title, and interest in content you upload or create using our Services ("Your Content"). By uploading content, you grant us a limited, non-exclusive license to:

  • Store and process Your Content to provide Services
  • Use Your Content solely for improving your experience
  • Process Your Content using AI for generating responses

5.2 Data Usage and Privacy

We collect and process data solely for providing and improving our Services. We do not sell, rent, or share your personal data or content with third parties for their commercial purposes. Our data practices are governed by our Privacy Policy.

6. Acceptable Use Policy

You agree not to use our Services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful, offensive, or illegal content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our Services
  • Use the Services for any fraudulent or deceptive purposes

7. Intellectual Property

7.1 Our Intellectual Property

ChatlyBot, our trademarks, service marks, and all related content, features, and functionality are owned by us and are protected by copyright, trademark, and other intellectual property laws.

7.2 Your Intellectual Property

You retain ownership of Your Content. You are responsible for ensuring you have the right to upload and use any content you provide.

8. Service Availability and Modifications

While we strive for high availability, we do not guarantee uninterrupted access to our Services. We reserve the right to:

  • Modify or discontinue features with reasonable notice
  • Perform maintenance that may temporarily disrupt Services
  • Update our Services to improve functionality or security

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Our Services are provided "as is" without warranties
  • We shall not be liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
  • We are not liable for third-party actions or content

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

  • Your use of our Services
  • Your violation of these Terms
  • Your infringement of any third-party rights
  • Any content you upload or transmit

11. Termination

11.1 Termination by You

You may terminate your account at any time. Upon termination, your right to use our Services ceases immediately.

11.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Non-payment of fees
  • Actions that harm our Services or other users

11.3 Effect of Termination

Upon termination:

  • Your access to Services will be disabled
  • We may delete your account and data after a reasonable period
  • Sections that by their nature should survive will remain in effect

12. Data Retention and Deletion

We retain your data only as long as necessary to provide Services and comply with legal obligations. You may request deletion of your data at any time, subject to our data retention policies outlined in our Privacy Policy.

13. Changes to Terms

We may modify these Terms at any time. For material changes:

  • We will provide reasonable notice via email or website
  • Changes will be effective 30 days after notice
  • Your continued use constitutes acceptance

We recommend reviewing these Terms periodically.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding our Services.

17. Contact Information

For questions about these Terms, please contact us at: